Privacy Notice

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the General Data Protection Regulations 2018.

 

We collect information about you, to process your order and to provide you with the best possible service.  If you place an order information relating to the order will be retained for tax and accounting purposes.

 

The type of information we will collect about you includes:

 

Your name
Address
Phone number
Email address

How you heard about us

 

We will never collect sensitive information about you without your explicit consent.

 

The information we hold (which excludes financial information) will be accurate and up to date. You can check the information that we hold about you by logging into your account or by emailing us. If you find any inaccuracies we will delete or correct it promptly.

 

We will never pass on your personal information to a third party, apart from what is necessary to process and dispatch your order.  This may include providing your: name, address, email address and phone number; to a courier company or Royal Mail to enable them to deliver your order.  We will also pass on your personal information where legally required to by a statutory or regulatory body.

 

You may request that information we hold about you is deleted you may do this by emailing us.  We will contact you to verify your identity and then delete the personal information that we hold about you.  If you have placed an order with us, information relating to that order will be retained as required for tax and accounting purposes.

 

We will not e-mail you in the future unless you have given us your consent.  Please note: you will still receive automatically generated emails when you place an order and a further email when your goods have been dispatched.

 

The personal information which we hold, will be held securely, within the UK in accordance with our internal security policy and the law.  Personal information will never be stored or provided to a third party outside the UK, unless it is relating delivery of an order to a non UK address.

 

Credit/Debit Card Details

All online payments are processed securely by Paypal or Secure Trading, at no time during these transactions do we have access to your credit or debit card details or at any time store any of your financial information.  Should you place an order via telephone we will record your credit/debit card details as a paper copy only and will enter these details directly to our payment provider, after the transaction has been approved these hard copy details will be securely destroyed.  During this process we do not store or record and of these card details electronically.

 

Cookies

Our e.commerce software generates a session cookie when you visit our website, this is simply a session ID number that identifies your computer as separate from other visitors.  This session cookie is anonymous and contains no personal information this session cookie expires at the end of your session in the browser, or 540 seconds after your last click.

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